This Privacy Policy aims to inform you how www.adivedu.com collects, uses, stores, and protects the personal data of its users.
By using the website, creating a user profile, placing an order, purchasing a product, or using an online resource, you declare that you have read and understood this Privacy Policy.
The website www.adivedu.com is administered by:
Alexandra Nikolova
BULSTAT 181591779
Sofia, Zona B5
Contact email: support@adivedu.com
1. What Personal Data We Collect
Adivedu collects and processes only data that is necessary for using the website, creating a user profile, providing access to online content, processing orders, payments, deliveries, communication with users, and fulfilling legal obligations.
2. Data Collected During Registration and Use of Online Resources
Registration is required to access some of the online resources, tests, or digital content.
When registering, we process data such as email address, password, and other information that the user voluntarily provides in their profile.
The user is responsible for protecting their password and preventing unauthorized access to their profile.
3. Data Collected When Ordering Printed Products
When ordering printed workbooks, books, activity books, or other physical products, we process the data necessary for:
- accepting and processing the order;
- confirming the order;
- delivering the product;
- communicating with the customer;
- issuing an accounting document, where applicable;
- handling complaints, returns, or other inquiries.
4. Purposes of Processing
We process personal data for the following purposes:
- creating and maintaining a user profile;
- providing access to online resources, tests, and digital materials;
- processing and fulfilling orders;
- organizing the delivery of printed products;
- processing payments;
- issuing accounting documents;
- communicating with users regarding orders, access, inquiries, technical issues, or complaints;
- proving purchase, access activation, and use of paid online content;
- protecting copyright and preventing unauthorized use or sharing of content;
- improving the website, services, and user experience;
- sending informational or marketing messages, where there is a legal basis for doing so;
- fulfilling legal obligations.
5. Legal Grounds for Processing
We process personal data on the following legal grounds:
- performance of a contract or taking steps prior to entering into a contract — for example, when placing an order, registering, purchasing, or providing access to an online resource;
- compliance with a legal obligation — for example, for accounting, tax, and reporting purposes;
- legitimate interest — for example, for protecting the website, preventing misuse, proving provided access, maintenance, security, and improving services;
- consent — for example, when subscribing to a newsletter, receiving marketing messages, or using certain types of cookies where such consent is required.
Where processing is based on consent, the user has the right to withdraw their consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
6. Payments
When paying by bank card, payment processing is carried out through an external payment service provider. Adivedu does not store bank card data such as card number, CVC code, or other sensitive payment information.
We may store information about the payment status, amount paid, payment date, order number, or other information necessary for processing the order, accounting purposes, and customer service.
7. Delivery
When you order a physical product, we provide the necessary data to a courier company, parcel locker operator, or another delivery service provider.
Only the data necessary to carry out the delivery is provided — for example, name, phone number, address, or selected pickup location.
8. Recipients of Personal Data
Adivedu does not sell or rent users’ data.
Personal data may be provided only when this is necessary for the performance of services, compliance with legal obligations, or in connection with a legal dispute.
9. Retention Periods
We store data only for the period necessary for the purposes for which it was collected, or for the periods provided by law.
Data in a user profile is stored while the profile is active or while it is necessary for providing purchased access, support, or protecting the rights and legitimate interests of Adivedu.
Data related to orders, payments, and accounting documents is stored for the periods required by the applicable accounting and tax legislation.
Data related to the activation and use of online content may be stored for the period necessary to prove provided access, performance of the contract, handling complaints, protecting copyright, and protection in the event of a possible dispute.
Data processed on the basis of consent for marketing purposes is stored until the consent is withdrawn or until the relevant marketing activity is terminated.
10. Users’ Rights
Every user has the right:
- to receive information as to whether we process their data;
- to request correction of inaccurate or incomplete data;
- to request deletion of personal data where there are legal grounds for doing so;
- to withdraw consent at any time.
To exercise their rights, the user may contact Adivedu at the contact email address provided.
In some cases, we may request additional information to confirm the identity of the applicant in order to protect personal data from unauthorized access.
11. Data Deletion
The user may request deletion of their personal data where there is a legal basis for doing so.
Data deletion may not be fully possible where Adivedu has a legal obligation or legitimate interest to retain certain information — for example, data related to purchases, payments, accounting documents, provided access to paid content, complaints, or protection in a legal dispute.
Where deletion is possible, the data will be deleted or anonymized within a reasonable period.
12. Data Security
Adivedu applies technical and organizational measures to protect personal data from unauthorized access, loss, alteration, disclosure, or destruction.
Such measures may include SSL encryption, restricted access to administrative panels, protection of user profiles, access control, backups, technical support, and other appropriate measures.
Despite the measures taken, no electronic system can guarantee absolute security. The user is also responsible for protecting their password and limiting access to their profile.
13. Children’s Data
Adivedu’s educational resources may be intended for children and students, but registration, purchase, and payment should be carried out by a parent, guardian, or another adult person.
Adivedu does not aim to collect data from children without the knowledge and consent of a parent or legal representative.
If a parent or legal representative believes that a child has provided personal data without the necessary consent, they may contact us so that appropriate action can be taken.
14. Marketing Messages
Adivedu may send informational and marketing messages about its products, resources, courses, materials, promotions, or initiatives where there is user consent or another applicable legal basis.
The user may opt out of receiving marketing messages at any time through an unsubscribe link, where such a link is available, or by sending an email to Adivedu.
Opting out of marketing messages does not affect service messages related to orders, payments, access to purchased resources, technical support, or legal obligations.
15. Cookies
The website may use cookies and similar technologies. Cookies are small text files stored on the user’s device that support the operation of the website.
Cookies may be used for:
- the normal functioning of the website;
- logging into a user profile;
- saving preferences;
- improving the user experience;
- analyzing website traffic;
- measuring the effectiveness of content, advertisements, or campaigns;
- displaying external content, where such content is used.
The user may manage or delete cookies through their browser settings. Restricting certain cookies may result in incomplete functionality of the website or some of its services.
Where the law requires consent for certain cookies, they are used after such consent has been obtained.
16. Google Analytics and Other Analytical Tools
The website may use Google Analytics or other analytical tools to measure traffic, analyze user behavior, and improve the content and services.
These tools may collect technical information, such as pages visited, duration of visit, approximate location, device type, browser, and other data related to the use of the website.
Where applicable, the use of such tools is carried out through cookies and in accordance with the user’s consent settings.
17. Links to External Websites
The website may contain links to external websites, platforms, or services. Adivedu is not responsible for the privacy policies, content, or practices of these external websites.
We recommend that users read the privacy policies of the respective external websites they visit.
18. Data Transfer
Adivedu does not transfer data.
19. Changes to the Privacy Policy
Adivedu may amend and supplement this Privacy Policy in the event of changes to the website’s activities, the services used, the applicable legislation, or the way personal data is processed.
The current version of the Privacy Policy is published on this page and enters into force from the moment of its publication, unless otherwise stated.
20. Contact
For questions related to data processing, you can contact us at:
Last updated: 02.06.2026